OOPS! YOU FORGOT TO GO TO YOUR DOCTOR’S APPOINTMENT By Dr. James Ivanoski, Optometrist at Madison Medical Eye Care with offices in Mequon & Saukville, Wisconsin
No one is perfect, we get that, but forgetting to go to your doctor’s appointment is making healthcare more expensive for everyone else. It is estimated that “no-shows” (as we call them) cost the health care system in the U.S. up to $150 billion each year! Not to mention the fact that, had those patients called to cancel the appointment, someone on our cancellation list could have been contacted to get in sooner than otherwise. It’s disrespectful to the doctors, staff and fellow patients.
We do all sorts of things to help patients remember to come to their appointment: we give them a reminder card when the appointment is made, mail them reminders and call them several days before the appointment. But patients need to do their part by remembering to come on that day and at that time. Everyone should have some kind of calendar, whether the old fashioned wall version or an electronic version, to keep track of important appointments.
Another repercussion of a “no-show” patient is that we then have to sandwich them in at a later date into a full schedule. Those with medical eye problems such as glaucoma or diabetes cannot just be put off for months, they need to be seen. Unfortunately it is often those same patients who forgot to come for their initial appointment, and then have to be rescheduled, who complain about the wait of the day of their new appointment.
While many of the “no-shows” represent just a rare lapse in memory on their part, there are some patients who make appointment after appointment and consistently fail to show up. You know who you are! You can do better! Get a calendar, frequently look at the calendar and kindly call us if you cannot come at least several days ahead of time so we can fill that time slot with someone who really wants to be seen.
Dr. James Ivanoski practices Optometry at Madison Medical Eye care. He specializes in comprehensive eye care for the whole family including contact lens fitting. His practice complements his associate, Dr. Martha Jay, who specialized in medical and surgical eye care such as blade-free LASIK and small incision cataract surgery.
For more eye care information, call 262-241-1919 or visit www.MadisonMedicalEyeCare.com.